If you need assistance please feel free to reach out to the customer service team at support@karicera.com

Preparations to process your order are started as soon as you place your order. Unfortunately this means we may be unable to make any changes to your address. But you can email us as soon as you note you need to make a change (immediately) at support@karicera.com We will do our best to get your information updated, so your merchandise gets to you safely.

Please contact our Customer Service team at support@karicera.com within 7 days of your order being delivered and we will be happy to help.

We are so sorry to hear that you’ve received an item that’s not in perfect condition. And we sincerely apologize. To get this fixed for you, please contact us via email at support@karicera.com When you first contact us please include the following information: Your name, Order number, Product name and code, Picture of the fault Description of the fault (The product name and code can be found on your order confirmation email). We will work with you on getting you a replacement or exchange for something different.

All items that are marked final sale have been marked down in price, and cannot be returned for a refund, store credit, or exchanged for a different size, color, or style. Additionally, no promotion codes can be applied to items marked Final Sale. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions at support@karicera.com

If you've placed an order and received a cancellation email from us, we sincerely apologize. This could be because the stock wasn't in the warehouse when it was time to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

Additionally your order may be cancelled if there's question or issues with the form of payment used during purchase. We will notify you if this is the case prior to canceling. NOTE: If an order is marked fraudulent by the system we will decline and cancel immediately.

We accept American Express, Discover, Mastercard and Visa debit/credit cards as well as PayPal, and BUY NOW, PAY LATER options like AfterPay, and ShopPay.

We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Returns and excahnges should be made within the store policies and guidelines.

You have 7 DAYS from the date the merchandise is received to initiate a return.

PLEASE NOTE: All returns must be submitted via our online returns center CLICK HERE

PLEASE NOTE: Items sent back to us without first requesting a return will not be accepted.

RETURN BY MAIL - You may label the package yourself and ship it using the shipping provider of your choice to:

Karí Céra, P.O BOX 428 WRENTHAM, MA 02093

Please see our return policy for more information- CLICK HERE

Once your order is successfully packaged for shipment, you will receive a shipping confirmation email with your tracking number. You can then track your package's progress directly from the link in this email. You can also track your order on the main website page under the track my order tab found on the main menu or by CLICKING HERE

We are not shipping internationally at the moment but the minute that option is available we will keep you posted. Stay connected by subscribing to our newsletter. Go to www.karicera.com and scroll down to news letter to add your email for updates